This website is maintained by the Western Parkland City Authority (NSW Department of Enterprise, Investment and Trade). This Privacy Statement sets out the Western Parkland City Authority practices relating to the privacy of your personal information.
The Western Parkland City Authority will only collect personal information for a lawful purpose which directly relates to our primary function as a NSW Government agency and for obtaining feedback about our services. The Western Parkland City Authority will not collect any more information than is necessary for it to fulfil these functions.
The Western Parkland City Authority will not disclose your personal information to anyone without your consent, except in accordance with applicable law.
Anyone engaged to collect, store or use personal information for the Western Parkland City Authority will be required to comply with the law and the Western Parkland City Authority privacy policies. However, the Western Parkland City Authority does not have any responsibility for the privacy policies or practices of third party sites linked to this website.
The collection of personal information through this website is voluntary and you are not obligated by law to provide any personal information.
The Western Parkland City Authority privacy practices are regulated by the Privacy and Personal Information Protection Act 1998 (NSW) (PPIP Act) and the Western Parkland City Authority Privacy Management Plan.
What is personal information?
Your personal information relates to you personally and includes any information or opinion made about you. Personal information includes your name, address, phone number, email address or any information from which your identity can be reasonably ascertained.
- Personal information is information that identifies you, some examples include:
- a written record which may include your name, address, and other details about you
- electronic records, photographs, images, video or audio footage
- biometric information such as fingerprints, blood and records of genetic material.
What is not personal information?
The PPIP Act excludes certain information from the definition of personal information. The most significant exemptions are:
- information contained in publicly available publications• information about a person's suitability for public sector employment
- information about people who have been dead for more than 30 years
- a number of exemptions relating to law enforcement investigations
- matters contained in Cabinet documents.
When can personal information be disclosed?
The PPIP Act allows disclosure of personal information in certain circumstances, such as:
- law enforcement and related matters, including for the protection of public revenue or in relation to the proceeds of crime• to investigative agencies
- where lawfully authorised or required
- when it would benefit the individual concerned
- to inform the Premier or a Minister of certain matters.
The Western Parkland City Authority may disclose or otherwise share personal information for the purpose of facilitating and conducting activities in connection with education and training programs operated and/or facilitated by the Western Parkland City Authority, including for the purposes of delivering, evaluating and keeping records in relation to, those programs.
For the purposes of these education and training programs, the Western Parkland City Authority may engage third party service providers who may collect and have access to personal information, and exchange that information with the Western Parkland City Authority. Those service provides may include education and training providers, credentials platform providers and e-wallet providers.
Will my personal information be stored?
The Western Parkland City Authority is required by law to store certain records by the State Records Act 1998 (NSW) which may contain your personal information. Even if your information is stored, it can only be accessed if authorised by law as set out above.
The Western Parkland City Authority is only permitted to store personal information for as long as is necessary for the purpose for which it was collected. Information stored by the Western Parkland City Authority will be protected by appropriate security measures to prevent unauthorised access or misuse.
The Western Parkland City Authority will securely destroy any personal information that does not need to be retained.
How does the Western Parkland City Authority manage email addresses that are collected through the website?
If you email the Western Parkland City Authority directly or provide your email address through this website, the Western Parkland City Authority will only retain and use your e-mail address for the purpose for which you have provided it.
If you subscribe to an electronic mailing list, we will only send you information relevant to the purpose or project for which you have provided it.
If you provide feedback about this website or the Western Parkland City Authority services your address will only be used for the purpose of providing you with a reply.
You will not be subscribed to any mailing list without your consent. All newsletters offer an option to 'opt out' or 'unsubscribe'.
We operate in accordance with the Spam Act 2003 (Cth) and will not send unsolicited electronic messages unless they are permitted by the Act. A government department may send unsolicited emails if they contain only factual information or if they relate to goods or services provided by the department.
How does the Western Parkland City Authority manage correspondence?
The Western Parkland City Authority receive significant amounts of correspondence, including emails, contact form submissions and posted letters. The Western Parkland City Authority aims to open all correspondence within 1 business day and respond within 20 business days unless you are otherwise notified. Not all correspondence requires a response; the Western Parkland City Authority will not respond to threatening or offensive correspondence or correspondence where the Western Parkland City Authority is a carbon copy ('cc') or blind carbon copy ('bcc') or otherwise indicated to not be the primary recipient.
Correspondence may be forwarded to a Minister or another Department.
What data does this website collect?
To help the Western Parkland City Authority improve its website and provide better services to its users, visits to this website may be tracked, including through the use of persistent cookies, to record information that may include:
- the user's service address;
- the user's top-level domain name (for example .com, .gov, .au, .uk etc.);
- the address of your server;
- the date and time of your visit to the site.
The Western Parkland City Authority only has access to anonymised and de-identified data and individuals cannot be identified by it.
Can I access or amend my personal information?
You have the right to access your personal information held by the Western Parkland City Authority without excessive delay or expense. You also have the right to have your personal information corrected in certain circumstances (e.g. if it is incorrect). If you wish to access or correct your personal information contact:
Email: [email protected]
How do I complain about a breach of my privacy?
If you feel there has been a breach of your privacy you have the right to make a complaint to the Western Parkland City Authority or to the NSW Privacy Commissioner:
NSW Privacy Commissioner
Information and Privacy Access Commission
GPO Box 7011
Sydney NSW 2001
Phone: 1800 472 679
Email: [email protected]
How do I contact the Western Parkland City Authority?
Email: [email protected]
- Privacy Management Plan and Guidelines (PDF, 369 KB)